Support of Local Area Networks (LAN)

Our monthly IT support Service includes our PC / Computer Support.

Our LAN Support is set up to monitor and configure the hardware and software involved in the operation of a fully functioning LAN to ensure continuity of service.

What is covered?

• An initial audit of the site(s) to be supported so that documentation can be created of how your network is configured to aid subsequent support. Any malfunction due to loss of the correct configuration can then be quickly rectified or eliminated as the cause of a problem. This is part of managing your network for you as a full time IT manager would do.

• Telephone support for network related issues are included.

• At your request we are able to connect to your servers and machines from a secure remote location and resolve problems you may have.

• A monthly site assessment to perform preventative maintenance by spotting problems that could be about to happen and taking measures to avoid them. Anti-virus software can be reviewed to ensure that updates are providing cover from the latest infections. A review of the performance and resources of the Network Server(s). Test restores from previously backed up data can be carried out to ensure the reliability of the backups. This provides a time to resolve any minor issues that have not warranted a separate call out to resolve.

Note: Although we can verify backup data at the time of our visit we cannot guarantee the validity of backups between each visit.

• Ability to call out within 8 hours to resolve an escalated support call.

• Initial consultation about development work required or identified.

Note: any hardware or software changes to your network not installed by us and subsequently found to have caused a fault will not be covered by this contract and result in a chargeable call.

Please choose from the network solutions sub menu
on the left.