Availability of our Network and Computer Support Services

• Support calls will be taken within normal office hours (9.00 am to 5.00pm Monday to Friday) but our aim is to be flexible.

• Each call will be assigned to an engineer. One engineer is assigned as the main contact for your support contract. Contact numbers of all engineers will be supplied so that you have alternative engineers available to you to cover holiday periods and sickness.

• A call to site if required will be within 8 normal office hours. Average response time is less than 8 hours. If your server goes down then we would expect to have an engineer with you within 2 hours.

• Weekend Support - This is not included in the support contract.

However, our intention is to provide telephone support via our mobile numbers for critical system problems such as faults with your main data server. If work or a site visit is then required there would be a minimum charge of 1 hour. The weekend rate is twice the standard hourly on-site support rate (currently £50+VAT/hour) – ie £100+VAT per hour.

Note: Contact can be made via our office telephone number or our engineers can also be contacted direct on their mobile numbers. A full list of contact telephone numbers will be supplied to you.

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on the left.